Online printing company Vistaprint says a mix-up, not an act of malice, was responsible for religious pamphlets instead of wedding programs being sent to a same-sex couple on the eve of their nuptials.
Stephen Heasley, 31, and Andrew Borg, 39, ordered programs last year from Vistaprint for their wedding in Pennsylvania. They instead received a shipment of pamphlets discussing temptation and sin, with language such as, “Satan entices your flesh with evil desires”.
They took the pamphlets as an attempt “to threaten and attack” them and sued Vistaprint last month.
Vistaprint released the results of an internal investigation in an apologetic announcement, saying that it has “never been more disappointed to let a customer down”.
CEO Trynka Shineman said the pamphlets and programs were printed simultaneously and the wrong shipping label was inadvertently put on the boxes by a third-party partner.
After suspending work with the factory where the pamphlets originated, Vistaprint determined the incident was an honest mistake: the religious flyers were a legitimate print job for another client but the shipment was mislabeled and wound up going to Heasley and Borg.
Shineman said Vistaprint had resolved the matter with the couple and a notice of dismissal for the lawsuit will be filed in court this week.